SelvarajS.26930 (Customer) asked a question.
Unable to access Support Portal: Error Code ERROR_CREATING_USER (Federation ID in use)
Hi Community,
I am a Super Admin in my production Okta tenant, but I am completely locked out of the Okta Support Portal. I am posting this from a demo account because my primary account cannot log in.
When I attempt to access the support center via SSO from my production org, I receive the following error:
- Error Code: ERROR_CREATING_USER
- Error Description: This Federation ID is already in use. Use a different Federation ID.: SAML Federation ID
What I’ve tried:
- Cleared browser cache/cookies and tried Incognito mode.
- Verified I am NOT marked as a "Third Party Administrator" in my production tenant.
- Emailed support@okta.com, but received an automated reply saying cases must be opened via the portal (which I cannot access).
It appears my production Federation ID is "stuck" or duplicated in the Okta Support database. Can an Okta moderator or support engineer help route this to the internal team to have my support profile/Federation ID cleared or re-synced?
Hi @SelvarajS.26930 (Customer) , Thank you for reaching out to the Okta Community!
Please email us at community@okta.com from the email address associated with your Admin user and provide the Okta Org URL associate with the account, so we can check to see what might be causing the problem.
Regards.
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