User17406494550008585706 (Customer) asked a question.
Hi,
I am completely locked out of my okta account, I have signed up my account with GitHub single signon id sohail4k , I have been using it for almost 2 years now but suddenly it broke. my account URL :
[redacted by moderator]
I get this 403 forbidden error when I do SSO with GitHub. Please help fix this issue, I am completely blocked and it happened when tried to log in a week ago.
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
May Okta Community Buzz
Stay ahead of the curve with Okta for AI Agents, new Okta Learning live sessions and labs, shout-outs, and top trending topics—all aimed at enriching your Okta journey.
Hello @User17406494550008585706 (Customer) , thank you for contacting Okta Community.
If you lose access to your org's Admin Console, the only way to resolve this is with a support ticket. Opening a support ticket is a feature available to paid accounts. You can read more about it in the Workforce Identity Cloud Free Trial Account Support Policy Change article.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required). If those options are not available for you despite having a paid account, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
Unfortunately, if no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account. You may need to use a different email address.
Alternatively, if you do not have a paid account but are interested in getting one, you can contact our Sales team. A paid account to be used to request assistance for a connected free account, but the Sales team would have more details on that.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
I have not lost my password since I am logged into my github account. Cleary, it's some backend issue in okta that it is not accepting my SSO login. Interesting my OIDC API applications are working, but my developer account is inaccessible. So something has changed in the OKTA SSO settings for github login flow. It should not be hard to check my account since my login ID is already shared.
@User17406494550008585706 (Customer) If there is an admin user in your org with access to the Admin Console, they could look at the logs and determine the cause of the issue.
If you have a paid production account with us, you could open a support case and have one of our engineers investigate the issue.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
This is the admin account but sadly, I am asked to pay for a problem that I am not responsible for, as nothing has changed in my okta developer account since the last login .
@User17406494550008585706 (Customer) Without a ticket, we can't diagnose the issue accurately. However, it's likely because you have failed to set up MFA for the admin account/s of your org. You can read more about it in the Frequently Asked Questions on MFA Enforcement for the Admin Console article. As previously mentioned, once all access is lost to the Admin Console of an org (regardless of the reason), the only way to regain it is through a support ticket, which is exclusive to paid accounts.
You can create another free account using a different email address.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.