User17146887549899498764 (Customer) asked a question.
I lost access to my device that I had used to setup Okta Verify to login to my Dev account admin console. Now, I'm not able to setup Okta verify on a new mobile device as I'm unable to login. I'm trying to reach support but the Help Center page says I do not have access to create a case.
It would be very helpful if someone can suggest how I can reset the MFA or reach support.
Thanks
Hi @User17146887549899498764 (Customer) Thank you for reaching out to the Okta Community!
Please note that free developer/trial accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
--
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Thank you for your response, Mihai.
I don't have a backup account setup for that. Can that account be deleted and can I create a new account with my companies email address?
The same address cannot be reused.
If you have a paid account with us, the Support team should have back-end access to see if it can be recovered.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @User17146887549899498764 (Customer) Thank you for reaching out to the Okta Community!
Please note that free developer/trial accounts are only recoverable via self-service provided that you have configured the appropriate policies and backup accounts.
If you have a paid production/developer account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our Okta Support colleagues can review the matter. If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account and leverage those for testing.
Beyond that, engaging our Okta Sales team to discuss the matter would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.