c5srv (c5srv) asked a question.
TROUBLE ACCESING JLL PROFILE/WORKDAY
Good morning team,
I am having issues accessing my Workday/JLL account for over a week now. Is asking me a code that is sent to my old number, but I have changed this many times on my JLL profile, I do not understand why is showing again my old number.
I do not have this phone number anymore, so what can we do now? Can you please change this? And put my new one, which I have done many times but it doesn’t seem to work.
Right now I cannot access my profile for work, to add my holidays or anything, this is urgent!
Looking forward to hear from you.
Kind regards,
Hello @c5srv (c5srv) , thank you for contacting Okta Community.
It sounds like you need an MFA reset.
If you are an employee, contractor, patient, student, or client of a company, institution, or service provider that requires you to use Okta Verify, please contact the company's, institution's, or service provider's IT support or Help Desk team.
While Okta provides the Product (Okta Verify app), your company, institution, or service provider handles individual account management (like MFA reset or password management) and access policies (such as recovery options or alternative factors).
If you are the Super Admin of an Okta org, another Super Admin in the same org would be able to help you with the MFA reset.
If you are the Super Admin of an Okta org and are completely locked out of the Admin Console of the org, the only way to resolve this is through a Support ticket with us. Opening a support ticket is a feature available to paid accounts.
Regards.
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