DJU.00400 (Customer) asked a question.
Okta push not working first time after password change
Since upgrading to OIE, several of our users ran into an issue where the first time they attempt to authenticate using Okta Verify push after changing their password results in nothing happening (no error) no matter how many times they try. If they enter the code from Okta Verify, they get in and the push works in subsequent attempts. I did notice that they do not have any devices registered in Okta. Do they have to delete their Okta Verify account and recreate it to register their device? Will that clear up the "push" issue?
Hi @DJU.00400 (Customer) , Thank you for reaching out to the Okta Community!
A device re-enroll would be required to have it listed as registered.
That being said, if you have a paid account with us I would recommend opening a case with our colleagues from the Support team to have the behaviour investigated.
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