00u6bmz4zp15ybRag0h1.4625599442580962E12 (Customer) asked a question.
Unable to login to developer account. Stuck on Okta Verify
We have an old developer account that has an OAN listing. I am unable to login to the dashboard without the 2-factor Okta Verify setup. I am unable to setup the Okta Verify app because there is no QR code. And I can't get or enable the QR code because I login to the admin screen without the Okta Verify app. It's like a chicken and egg problem. I have my correct username and password. Can someone please contact me to help get this reset? There may be 2 Okta instances associated with my email address.
If this is a free developer tenant and if you don't have another admin set up that can take action then you'll need to sign up for a new developer tenant as I don't think your access can be recovered. The following is a similar post. https://support.okta.com/help/s/question/0D54z0000AIctu7CQB/i-am-unable-to-logon-to-my-okta-trial-tenant?language=en_US