User17309216287971376419 (Customer) asked a question.
Unable to access my Okta admin account
Unable to access my Okta admin account
error : error/sign_on?errorTitleCode=error.sign_on_denied&errorDetailsCode=error.sign_on_denied_details
- User17157611498146715886 (Customer Support Online Community and Social Care)
Hello @User17309216287971376419 (Customer) , thank you for contacting Okta Support.
The error points towards an authentication policy which may or may not be misconfigured.
In alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
We are in the process of rolling this out and you should expect that this will be completed in Q4.
The MFA will be required on all orgs and no admins will be exempt.
We recommend reviewing the Frequently Asked Questions article on this subject.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Regards.
—
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Expand Post - User17309216287971376419 (Customer)
Hi @User17157611498146715886 (Customer Support Online Community and Social Care)
I have a dev account, How can I fix this issue?
- User17157611498146715886 (Customer Support Online Community and Social Care)
@User17309216287971376419 (Customer) , If you have a paid production account with us, please leverage it to open a case.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Regards.
-----------------------------------------------------------------
Help others in the community by liking or hitting Select as Best if this response helped you.
Expand Post
This question is closed.
Hello @User17309216287971376419 (Customer) , thank you for contacting Okta Support.
The error points towards an authentication policy which may or may not be misconfigured.
In alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
We are in the process of rolling this out and you should expect that this will be completed in Q4.
The MFA will be required on all orgs and no admins will be exempt.
We recommend reviewing the Frequently Asked Questions article on this subject.
If you have a paid production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Regards.
—
Help others in the community by liking or hitting Select as Best if this response helped you.