User17301508853853916606 (Customer) asked a question.
Hi Okta support,
I was trying to log in onto my okta’s dev account it showed me see image below
none of the Super Admin accounts have access to the org
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @User17301508853853916606 (Customer) , thank you for contacting Okta Community.
The error points towards an authentication policy which may or may not be misconfigured.
In alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
We are in the process of rolling this out and you should expect that this will be completed in Q4.
The MFA will be required on all orgs and no admins will be exempt.
We recommend reviewing the Frequently Asked Questions article on this subject.
If you have a production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Regards.
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@User17157611498146715886 (Customer Support Online Community and Social Care)
We're also encountering this issue and it's blocking our processes. We don't have a paid account, but are happy to switch to one.
Is there any way we can still get access to our account? This happened about ~1 week ago.
We're unable to open a support ticket. Everybody is locked out and are seeing a similar screen shown above.
Hello @00ueldxkbnxjTLhaD0h71.522971617255517E12 (Customer) , thank you for contacting Okta Community.
We are sorry you are experiencing this.
If you are interested in a paid account, you can contact our sales team here, and they will provide more details.
Regards.
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So the only resolution is to contact sales and becoming a paid account? That's fine for me as well, but is there no way to allow the admins in our org to regain access to the admin UI?