User17133813024699482010 (Customer) asked a question.
My user is SuperAdmin and does have the Case Admin role as well but i still don't have access to open a case with support.
Is there any solution of this issue?
Hello @User17133813024699482010 (Customer) , thank you for contacting Okta Community.
Opening a support ticket is a feature only available for paying customers. If your company has multiple orgs (both paid and free), you should use the paid account to open a case. If you are using a paid account and still encounter difficulties, please contact your Account Executive and/or Customer Success Manager, who can engage the Support team for you.
Otherwise, we encourage everyone to take advantage of our public library and community forum. You can also check the Roadmap for upcoming features or the status page for recent service history.
Regards.
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Same issue for me. @User17157611498146715886 (Customer Support Online Community and Social Care) this appears to be a widespread issue impacting OTKA customers. I've had an admin account for years and now all of a sudden I can't get in. This is a MAJOR issue.
@00ue87fbsjVkYXTah0h1.5203653093256543E12 (Customer) we are sorry you are experiencing this.
Unfortunately, we cannot open a support ticket on your behalf unless you have a paid account that can be leveraged.
I believe you posted in a few other places as well, and I think you had some developer orgs. You can try emailing developers@okta.com.
Regards.
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Please stop giving the answer that we should enable MFA or search the community for help. We can't create a support case and we cannot login to make any changes.
Thanks for the response @User17157611498146715886 (Customer Support Online Community and Social Care),
Do you know if the limit to 3 tickets / year (according to https://www.okta.com/google/) is still valid for Google Workspace integrations? Or this policy changed also?
@User17133813024699482010 (Customer) As far as I know, this convention is still valid.
Regards.
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Thanks for the response @User17157611498146715886 (Customer Support Online Community and Social Care)
I'm having doubts because if this convention is still valid, why the access to open cases still deactivated? Is there something else to do regarding configurations via Okta admin console?
Sincerely
@User17133813024699482010 (Customer) Try contacting Google Support or your Account Executive. They may have more details about this.
Regards.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @User17133813024699482010 (Customer) , thank you for contacting Okta Community.
Opening a support ticket is a feature only available for paying customers. If your company has multiple orgs (both paid and free), you should use the paid account to open a case. If you are using a paid account and still encounter difficulties, please contact your Account Executive and/or Customer Success Manager, who can engage the Support team for you.
Otherwise, we encourage everyone to take advantage of our public library and community forum. You can also check the Roadmap for upcoming features or the status page for recent service history.
Regards.
--
Help others in the community by liking or hitting Select as Best if this response helped you.