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0D54z0000ABvKBOCQ3Okta Classic EngineAdministrationAnswered2025-08-16T09:01:30.000Z2024-07-14T00:30:18.000Z2024-07-31T16:31:43.000Z

e4sqy (e4sqy) asked a question.

Unable to Open a Support Case even with Super Admin / Support Case Permissions

As the title says.

 

I'm pretty much at my wits end desperately trying to get support to delete two Okta accounts (not just Users or Roles, the entire org/account), but I keep told by the Open A Case support that I don't have permissions.

 

I do have permissions. I am the one that created the accounts/orgs. I have Super Admin permissions and I followed the articles to grant myself Case Admin Permissions as well. Still getting the same message.

 

The Okta support email address no longer seems to be accepting support requests either, so I'm being led around in circles with no possible solution.

 

 


  • User17157611498146715886 (Customer Support Online Community and Social Care)

    Hi @e4sqy (e4sqy)​ , thank you for contacting Okta Community.

     

    Indeed, support@okta.com is no longer in use. Please email us with the relevant details at community@okta.com.

     

    Regards.

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  • User17157611498146715886 (Customer Support Online Community and Social Care)

    Hi @e4sqy (e4sqy)​ , thank you for contacting Okta Community.

     

    Indeed, support@okta.com is no longer in use. Please email us with the relevant details at community@okta.com.

     

    Regards.

    --

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  • e4sqy (e4sqy)

    I already have, I've received no reply.

This question is closed.
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Unable to Open a Support Case even with Super Admin / Support Case Permissions