00ue87fbsjVkYXTah0h1.5203653093256543E12 (Customer) asked a question.
All of a sudden none of our admins can login to our OKTA account. We get the message that we are either unable to login or a 403 Forbidden message. I have seen messages indicating that I may need to enable MFA for an account, but I can't get in to turn it on. What am I supposed to do?!
OKTA Admins - please help!!
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hello @00ue87fbsjVkYXTah0h1.5203653093256543E12 (Customer) , thank you for contacting Okta Community.
The error points towards an authentication policy which may or may not be misconfigured.
In alignment with the Okta Secure Identity Commitment, Okta is requiring customers to use multifactor authentication (MFA) to access their Okta Admin Console. MFA is an effective tool to protect against identity attacks.
We are in the process of rolling this out and you should expect that this will be completed in Q4.
The MFA will be required on all orgs and no admins will be exempt.
We recommend reviewing the Frequently Asked Questions article on this subject.
If you have a production account with us, please leverage it to open a case via the support.okta.com site or call the support line so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account.
Thank you for your understanding,
Diana L.
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Please... I need to be able to get help from someone in tech support to restore access or some sort of help. Can support please contact me?!?!
This is a horrible customer experience! I've been using OKTA for years without issue before this.
Diana,
So I have to sign up for another account in order to submit a ticket?
My account is [redacted by moderator] and I have never had issues logging in until recently. I've had multiple admin logins under this tenant for YEARS and all of a sudden I can't login. No matter where I try to login I either get a 403 or this message.
I can't even login to the developer portal. This is a major issue as I attempt to support my client.
@00ue87fbsjVkYXTah0h1.5203653093256543E12 (Customer) , we are sorry you are experiencing this.
Unfortunately, we cannot open a ticket on your behalf unless you have a paid account you can leverage. You can try emailing developers@okta.com or contact our Sales team.
Regards.
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