User16645222923664504497 (Customer) asked a question.
Unable to sign-in to dashboard
None of our super-admin is able to open the okta dashboard even though user name and password are correct
- Mihai N. (Okta, Inc.)
Hi @User16645222923664504497 (Customer) , Thank you for reaching out to the Okta Community!
If you have a production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account and leverage those for testing.
Beyond that, engaging our Okta Sales team to report this would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Help others in the community by liking or hitting Select as Best if this response helped you.
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This question is closed.
Hi @User16645222923664504497 (Customer) , Thank you for reaching out to the Okta Community!
If you have a production account with us, please leverage it to open a case via the support.okta.com site or call the support line (Customer Support Account ID number required) so our colleagues can investigate and confirm if the issue is related.
If for whatever reason those options are not available for you, please contact your Okta Account Executive or Customer Success Manager, and they will be able to engage the Support team on your behalf.
If no paid developer or production account is available, the only option left is to sign up for a new free trial or developer account and leverage those for testing.
Beyond that, engaging our Okta Sales team to report this would be the only option as it is unfortunately completely outside of the Okta Community Team's scope.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
Help others in the community by liking or hitting Select as Best if this response helped you.