ek8q9 (ek8q9) asked a question.
Employee Login Trouble
Michael Assaf [redacted by moderator]
4:20 PM (15 minutes ago)
to community
Hi there,
My employee has a login problem with her account.
I have reset her authenticators numerous times and also reset her password, and she is able to sign in on the initial attempt, but any time she tries to sign in with her password after that she is met with a message that says "Cannot sign in" or something along those lines.
I'm wondering if you can help me diagnose this so that it doesn't happen again to any employees?
Hello @ek8q9 (ek8q9) Thank you for posting on our Community page!
I would recommend to open a case with Support and work on this matter with a Support engineer. They'll be able to access additional tools and resources to help you get to the bottom of it.
Thank you for reaching out to our Community and have a great day!
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Hi Paul,
Could you send me the required email or link to do this? Every time I click on the "Open a case" link it says I don't have the ability to do this even though I am a super admin.
Looking forward to your response!
Hello @ek8q9 (ek8q9) Please send us an email at community@okta.com with your username and Okta org URL, and we will try to provide additional assistance from that side.
They sent me this yesterday:
If you are the only Super Admin of an Okta org and are locked out, please provide us the URL of the org, and we will assist.
Otherwise, this address is not intended for troubleshooting and investigative work.
We encourage everyone to take advantage of our public library, as well as our community forum. There you can ask a question or browse the discussion groups.
If you have a paid account and need more personalized assistance, you can open a support case.
Can you please help me escalate it?