7s501 (7s501) asked a question.
I have installed the Okta MFA Credential Provider for Windows on a Windows Server 2019 server and when using RDP it does not prompt for MFA it just logs right in.
I have done the exact same install on other servers but for whatever reason there is no prompt for MFA.
Any help would be amazing.
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
Hi @7s501 (7s501) , thank you for contacting Okta Community.
We have a troubleshooting guide for MFA Credential Provider issues:
Troubleshoot MFA issues for the MFA Credential Provider for Windows
Another few articles that seem related to the issue include:
Prerequisites to Set MFA for Windows Credential Provider
Configure your Okta org for MFA Credential Provider for Windows
Okta MFA Credential Provider for Windows
Install the Okta Credential Provider for Windows
Reviewing the prerequisites, the org configuration, and the general articles may help you spot some details that could have been overlooked initially and which may have caused the issue.
Regards.
—
Help others in the community by liking or hitting Select as Best if this response helped you.
Thank you for your response. Everything was followed per the documentation. The troubleshooting guide is helpful but there is nothing in there that would explain the issue that I am having.
No installation errors during install. Verified .net 4.8 installed and up to date, verified latest version of C++ distribution, TLS 1.2 is enabled.
There is no prompt for MFA at login still.
Thank you for the update. Some more in-depth troubleshooting may be needed to resolve this issue. If you have a paid account, you can open a ticket here. If you can, provide screenshots of the configuration and/or logs in the ticket.
If you resolve the issue via a ticket, please consider posting a summary of the resolution here. It may help others who are facing the same issue.
Regards.
—
Help others in the community by liking or hitting Select as Best if this response helped you.