xlkwm (xlkwm) asked a question.
the okta verify app when launched appears to open but disappears immediately, it is still running as 64bit in the task manager.
tried 'run as administrator' during install and launching the app, same issue
we have uninstalled, removed all okta folders and reinstalled, same issue.
I've got the event logs which dont point me to much but I can add them if its helpful
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @xlkwm (xlkwm) , Thank you for reaching out to the Okta Community!
This issue seems to be referenced in the following article. Please check it out and see if it helps.
Okta Verify is not opening on User's Windows Machine but Shows in Task Manager
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Hope my answer helps!
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thank you, we had already looked at that solution but this was not the answer to our problem. okta is running in 64bit mode
Hi @xlkwm (xlkwm).
Understood.
I've looked into this and found a similar report for DELL devices specifically, after a BIOS update.
There were some troubleshooting steps mentioned but never confirmed.
Unfortunately I don't have explicit details or solutions at this time so I recommend opening a case to work with our Support Team to have this investigated. They'll be able to access additional tools and resources to help you get to the bottom of it.
The Okta Community Questions forum isn't really meant for in-depth troubleshooting.
Regards.
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