User17229621399513117662 (Customer) asked a question.
How I can contact the Okta support to enable the EAP-TTLS for Radius agent with meraki integration
Hi,
I've setup an okta trial account to evaluate the integration with meraki and I'd like to test the radius agent.
Following the guide at this link
https://help.okta.com/en-us/content/topics/integrations/cisco-meraki-radius-intg.htm
I was able to configure all I need but I'm not getting any access-accept or access-reject from the radius agent after the access point access-request and a access-challenge replay from the radius.
Looking at the linked guide, there is a note: "Contact Okta Support to have EAP-TTLS support enabled for your Okta org" so probably the integration is not working due to a missing authorization.
Furthermore I'm not able to open a case and ask to enable the EAP-TTLS for my trial org because I get the "You Do Not Have Access to Create a Case" even using the super admin account.
I'm stuck. How i can get help ?
Thanks
Andrea
Hello @User17229621399513117662 (Customer) Thank you for posting on our Community page!
You can check if the feature is available unde the Self-Service feature enablement, if it's not then unfortunately Feature Enablement is not available for Free Trial/Developer.
If you have an Account executive with Okta, then I would recommend to reach out to them for the Feature to be enabled.
Thank you for reaching out to our Community and have a great day!
--
Help others in the community by liking or hitting Select as Best if this response helped you.