BrettC.55901 (Customer) asked a question.
One of our Okta admins is receiving a 403 Error when attempting to access our Okta resources, and the error logs are showing that they were denied access. Looking into it, the DisplayMessage field shows "Roaming session detected for user" and it says the reason is that their IP address changed even though they were on the same network the whole time...
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @BrettC.55901 (Customer) , Thank you for reaching out to the Okta Community!
This could be VPN related, but there's no way for me to tell from my end. The Okta Community Questions forum isn't really meant for in-depth troubleshooting.
If you have an account with us, I recommend opening a case to work with my colleagues from the Okta Support Team to clarify the matter.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Help others in the community by liking or hitting Select as Best if this response helped you.
To add, we have seen this issue crop up in the last few days, will be raising a support case as advised.