t3dsa (t3dsa) asked a question.
We have Okta setup for google workspace and it was forcing users to go through Okta to access it. To my knowledge nothing has changed but users can no access their workspace from any web browser through the web. Could anyone shed any light as to why that might be happening?
Many thanks
Hi @t3dsa (t3dsa) , Thank you for reaching out to the Okta Community!
I'm not sure what the context for this use case is, but login through web browser is expected.
If you have a SAML integration and the users can sign in directly on the site with their username/password instead of being redirected to Okta for authentication, then it might mean that there is something wrong with the configuration.
You can check the following documentation for any discrepancies:
https://saml-doc.okta.com/SAML_Docs/How-to-Enable-SAML-2.0-in-Google-Apps.html
Please note that you will need to be signed into your org as the admin to view the variables that are not listed there.
If you already have all that, my best guess is to look for the "Ensure that you assigned your previously created multiple-IdP SAML profile to an Org Unit..." in case the specific users were not assigned properly.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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SAML configuration is typically at domain level. When the user goes to the login page and inputs their username, the Service Provide would have to redirect to them to the IDP. This brings me back to the part of misconfiguration.
The Okta Community Questions forum isn't really meant for in-depth troubleshooting, so if you have an account with us, I recommend opening a case to work with one of our Technical Support Engineers. They'll be able to access additional tools and resources to help you get to the bottom of it.
Regards.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @t3dsa (t3dsa) , Thank you for reaching out to the Okta Community!
I'm not sure what the context for this use case is, but login through web browser is expected.
If you have a SAML integration and the users can sign in directly on the site with their username/password instead of being redirected to Okta for authentication, then it might mean that there is something wrong with the configuration.
You can check the following documentation for any discrepancies:
https://saml-doc.okta.com/SAML_Docs/How-to-Enable-SAML-2.0-in-Google-Apps.html
Please note that you will need to be signed into your org as the admin to view the variables that are not listed there.
If you already have all that, my best guess is to look for the "Ensure that you assigned your previously created multiple-IdP SAML profile to an Org Unit..." in case the specific users were not assigned properly.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--
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