Unable to Provision Users to Microsoft 365 using WS-Federation or SWA

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0D54z0000A8jZQLCQ2Okta Classic EngineSingle Sign-OnAnswered2025-07-03T09:00:50.000Z2024-05-13T13:37:13.000Z2024-05-31T17:05:43.000Z

j0nw0 (j0nw0) asked a question.

May 13, 2024 at 1:37 PM

Unable to Provision Users to Microsoft 365 using WS-Federation or SWA

I integrated our Microsoft 365 domain to our Okta using WS-Federation Method. I also enabled the Microsoft Graph API permissions. But I am not able to provision our Okta users to Microsoft 365. I have to manually create the same user account in Microsoft 365 and then I have to assign them an immutable ID. This does not help because I have to create user in both places. What I want is to create the user in Okta only and then assign them Microsoft 365 license from here. So basically users should be pushed from Okta to Microsoft 365.

I tried all the steps in documentation and tutorials but I am not able to enable Provisioning.

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Top Rated Answers

Mihai Negoita - Okta (Okta, Inc.)
2 years ago
Understood.
That would mean that you do not have the "Provisioning" feature enabled for your org or that your tenant is lacking the appropriate SKU.
If you have a paid account with us, I recommend reaching out to your Okta Account Executive or opening a case and our Support Team can look into things for you.

Regards.
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Join the discussion for the Ask Me Anything online event on May 23, 2024 with Okta Tactical Edge Product Experts

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All Answers

Mihai Negoita - Okta (Okta, Inc.)
2 years ago
Hi @j0nw0 (j0nw0) , Thank you for reaching out to the Okta Community!

I recommend reviewing the configuration under Okta Admin Dashboard → Applications → Microsoft 365 → Provisioning → "To App" and ensure you have the proper Provisioning Type for your environment and at least "Create Users" enabled.
Once you've done that, re-assign the intended users and check the "Assignments" page for any indication of failure.
Typically there would be a an error message mentioning something along the lines of "Unable to provision user to M365. Error ... ". From there you can re-evaluate the situation, depending on what specific error you receive.

If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.

Hope my answer helps!

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j0nw0 (j0nw0)
2 years ago
Hi @Mihai Negoita - Okta (Okta, Inc.)

I do not see the "Provisioning" in Applications → Microsoft 365. That is the issue.
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- Mihai Negoita - Okta (Okta, Inc.)
  2 years ago
  Understood.
  That would mean that you do not have the "Provisioning" feature enabled for your org or that your tenant is lacking the appropriate SKU.
  If you have a paid account with us, I recommend reaching out to your Okta Account Executive or opening a case and our Support Team can look into things for you.
  
  Regards.
  --
  Join the discussion for the Ask Me Anything online event on May 23, 2024 with Okta Tactical Edge Product Experts
  
  Expand Post
  Selected as Best
  - j0nw0 (j0nw0)
    2 years ago
    Yes we have a paid account. How can we reach out to Okta Account Executive?
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  - Mihai Negoita - Okta (Okta, Inc.)
    2 years ago
    You can reach out to them via email directly. If you do not have their contact information, please open a support ticket and my colleagues will put you in touch.
    
    Regards.
    --
    Join the discussion for the Ask Me Anything online event on May 23, 2024 with Okta Tactical Edge Product Experts
    Expand Post
j0nw0 (j0nw0)
2 years ago
@Mihai Negoita - Okta (Okta, Inc.)
This is how it looks like when I go to Applications → Microsoft 365
Image is not available
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This question is closed.

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Unable to Provision Users to Microsoft 365 using WS-Federation or SWA