User16062487517472910508 (Customer) asked a question.
Troubleshooting Access Issues: Unable to Manage Okta Account Subscription
We want to manage our Okta account's subscription, including making a purchase, but encountering an issue.
When we click on 'Manage Subscription' within the account, the Okta store.okta.com website appears to be down, displaying a "site can't be reached" error. Despite being logged in with the administrator account, our attempts to create a support ticket are met with a message stating 'You Do Not Have Access to Create a Case.'
How can we resolve this issue?
Hello @User16062487517472910508 (Customer) Thank you for posting on our Community page!
I would recommend to reach out to your Account executive with Okta for additional assistance on this matter.
Thank you for reaching out to our Community and have a great day!
--
Join the discussion for the Ask Me Anything online event on May 23, 2024 with Okta Tactical Edge Product Experts