Box, 8x8, Netsuite and other apps asking to reauthenticate every day-every couple of days from inside Microsoft Teams

Hello @JoshuaP.87795 (Customer)​ Thank you for reacting out to our Community!

The prompt for re-authentication indicates that the app session has expired. From Okta we do not control the session on the application side. Would there be something that would terminate the session on the application side or controlled from your network? Something that would clear the cookies for these applications?

You can review the Okta sign on policies doc below:

https://help.okta.com/oie/en-us/content/topics/identity-engine/policies/about-policies.htm

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Updating this response for ease of access and reference: 

Overview

Users experience frequent prompts to authenticate via Okta Verify when accessing integrated applications such as Box, 8x8, or NetSuite. This behavior occurs because the application session expires, which is controlled by the service provider rather than Okta. Investigate the application-side session settings or network configurations that clear cookies to resolve the issue.

Applies To

• Okta Identity Engine (OIE)
• Okta Classic Engine
• Okta Verify
• Single Sign-On (SSO)

Cause

The prompt for re-authentication indicates that the application session expires. Okta does not control the session lifetime on the application side.

Solution

How are frequent Okta Verify prompts resolved?

Investigate the application and network configurations to identify the cause of the session termination.

1. Verify if there are any settings on the application side that terminate the session prematurely.
2. Check the network configuration for any policies or scripts that clear the browser cookies for the affected applications.
3. Review the Okta sign-on policies to ensure the configurations align with the authentication requirements.

Related References

• Okta Sign-On Policies