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0D54z0000A3rEOHCQ2Okta Classic EngineAuthenticationAnswered2025-05-12T09:00:35.000Z2024-03-27T05:20:09.000Z2024-03-28T04:41:44.000Z

af097 (af097) asked a question.

Unable to login to okta. Getting User status invalid whilie logging using google or with email password.Also unable to reset password

 

 

I am unable to access my Okta developer account.

 

 

I have one more super admin account.From Where I can reset password ?

 


  • af097 (af097)

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  • User16594883467582706479 (Customer Support Online Experience)

    Hi, @af097 (af097)​ 

     

    Thank you for posting on our Community page!

     

    If you have another Super Admin account, you can unlock the other admin account.

    Unlock a user account that has been locked due to exceeding the password entry limitation, or other reasons.

    1. In the Admin Console, go to Directory - People.
    2. In the left menu, select Locked Out.
    3. Click a user name in the Person & Username column.
    4. Click More Actions, and then click Unlock Account.

     

    Here is info on how to reset the password:

    https://help.okta.com/oie/en-us/content/topics/users-groups-profiles/usgp-reset-individual.htm

     

    If you are not able to unlock the account, please send us an email at community@okta.com with the dev tenant and user that needs assistance. 

     

    Thank you for reaching out to our Community and have a great day!

     

    --

    Help others in the community by liking or hitting Select as Best if this response helped you.

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Unable to login to okta. Getting User status invalid whilie logging using google or with email password.Also unable to reset password