fhjtb (fhjtb) asked a question.
Access Request integration with Atlassian Cloud (JIRA)
I am trying to create an integration with Jira Software in Access Requests. When trying to populate the projects, I do not see the list. I tried in different browsers but still projects are not listed. When I try to configure using a different user who has access to few projects, the list appears. But when I use a JIRA admin account to configure the integration hoping to see all the projects, the list do not appear.
Attaching a picture of what I see for your reference.
I am able to see the project list within Atlassian when I login using the admin user. So looks like the user has the necessary access
@fhjtb (fhjtb)
Access Requests uses a connection leveraging 3LO
https://developer.atlassian.com/cloud/oauth/getting-started/implementing-oauth-3lo/
To the following endpoint:
The Endpoint being called: https://api.atlassian.com/ex/jira/<siteId>/rest/api/3/issue/createmeta
(Note: siteId can be grabbed from: https://<yourSubDomain>.atlassian.net/_edge/tenant_info)
The returned payload looks like the following and contains an Array of Projects and each Project contains an Array of issueTypes
Based on what you are showing your user has access to perform the authentication but likely doesn't have permissions for Jira to return a payload containing the Projects. Since the payload is empty so is the list in the UI.