cw7wa (cw7wa) asked a question.
Hi,
we need to send a reminder email to users who have not logged in for 150 days. Please help with the steps to achieve the same in OKTA. Also, kindly do let me know if it is possible to customize the email body, like adding company logo and contact details etc.
Thanks,
Pabitra
Hi @cw7wa (cw7wa) . As Jijo said, this can be achieved via workflows.
There is a template available, called "Identify Inactive Okta Users", that is set for 30 days, but you can change the number to 150 and use that.
Then you can modify the template, and add at the end of the helper flow a compose card, to build the HTML body of the email, and use a Office send email card to send the previously composed message.
Something to bear in mind for this is that the email will be send as the account that authenticated the Office connector, so you may want to use a service account, properly named.
Hi @User15905896560008893663 (Vendor Management) ,
Would you kindly also help us understand if OKTA has any webhook set up. The requirement is, when OKTA sends the reminder emails, we also want to get notified about that. Preferebly, OKTA calling a previously configured API hosted on our side (similar to webhook). It will help us to keep track of those events and take additional action, if any.
Thanks.
If you are talking about the automations, no, we can not send a separate email.
If you are using the Workflows, as I mentioned above, you can send a copy to yourself alongside the user. You can also use an Excel table, or any other system that you want to use for monitoring/storing the data, via a built in connector or a custom API call.
Thanks @User15905896560008893663 (Vendor Management) for the info. Appreciate your help.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @cw7wa (cw7wa) . As Jijo said, this can be achieved via workflows.
There is a template available, called "Identify Inactive Okta Users", that is set for 30 days, but you can change the number to 150 and use that.
Then you can modify the template, and add at the end of the helper flow a compose card, to build the HTML body of the email, and use a Office send email card to send the previously composed message.
Something to bear in mind for this is that the email will be send as the account that authenticated the Office connector, so you may want to use a service account, properly named.