SteveF.61090 (Customer) asked a question.
Is there a way to have Okta create a Jira ticket when an Okta task is generated such as an application error assignment? Is that possible?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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You can have a flow that runs a system log search every X hours/other time interval, based on the error you are looking for . Send the data to a helper flow, apply logic if needed, and then use the Create Issue card for Jira:
https://help.okta.com/wf/en-us/content/topics/workflows/connector-reference/jira/actions/createissue.htm
@SteveF.61090 (Customer) - Going to expand on Daniel's answer a bit.
In Okta there are 2 categories of Sys Log events. "Event Hook Eligible" and those that are not. "Event Hook Eligible" events can be monitored in real time and have a payload be delivered to a designated location (Such as Workflows API Endpoint).
For the Events that are not possible what Daniel described is the method available
For detailed information about events (And instructions on how to see which ones are eligible) see the following article:
https://developer.okta.com/docs/concepts/event-hooks/
One other mention: Okta Workflows has a bunch of built-in Event cards for a good number of events. However, these are going to be 1-to-1 flow to event. If you have multiple events you want to feed a single flow you will want to leverage Okta Core's event hooks directly under Workflow > Event Hooks. This allows for you to monitor multiple different eventTypes in a single hook with a single destination.