User16969482359815428515 (Customer) asked a question.
DELETE MFA SETTINGS IN OKTA
Good afternoon:
We are having problems synchronizing our Active Directory users to Okta to provide them with license and access to Dropbox, we are only 2 administrative accounts: [redacted by moderator] and my partner: [redacted by moderator]; We both have the same problem since we changed cellular equipment and the entire MFA configuration was deleted, we have been unable to provide licenses since Monday 01/08/2024, I urgently request your support since the attention is for tickets and we have a Atention time. I request to delete the MFA configuration in Okta so I can go in and configure it again.
Waiting for your comments, thank you.
Hi @User16969482359815428515 (Customer) , Thank you for reaching out to the Okta Community!
Please email us at community@okta.com with your details (name, email, Okta tenant URL) and we can look into the possibility of reseting the MFA for you with the help of the Support team.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--------------------------------
Ask the Experts: Now Thru 1/31 Okta FastPass Engineering and Product Teams Answer Your Questions