GaganD.00497 (Customer) asked a question.
Session Expiration - OKTA MFA Pop Up screen expiring in 5 mins only even after setting it to 30mins
I have implemented OKTA authentication with custom login page, once logged in Okta MFA pop up screen comes. If we stay idle for 5 mins on that MFA screen, it redirects to OKTA login page which is an issue. Ideally it should redirect to custom login page. Even we have updated Session expiry time to 30 minutes in SignOn Policy rule but still it’s expiring after 5 mins. Is there a way to increase this lifetime up to 5 hours?
Hello Gagan,
The session expires after option in the sign on policy applies to the session to the Okta User Dashboard once established. It does not control the idle time to complete the MFA process. The MFA screen has a hardcoded timeout of 5 minutes and by default it will send the user back to the login screen.
Hi Andony
Thanks for your response.
It is redirecting to OKTA Login screen but we are using our own custom login page for authentication so please suggest how we can change this redirection to custom login page (Using okta authentication API) ?
Hi Gagan,
For this situation is better to open a support case as this requires troubleshooting and possibly reviewing the custom sign in widget.