fvtq9 (fvtq9) asked a question.
Lost phone/No in-house IT
I've lost my phone. I have a new one with Okta. I cannot set up this phone without the lost phone. We have no IT support this week. What is the solution to this paradox?
- b5n6c (b5n6c)
Hi Guy,
Thanks for reaching out to OKTA Community.
If you are an END USER, then login to user dashboard > Click on your name > Settings > Security Methods > Delete unwanted factor "Okta Verify" and register a new device."
If this option isn't listed there, you'll need to contact your own Okta admin/IT Help Desk about resetting your factor.
Expand Post - Mihai Negoita - Okta (Okta, Inc.)
Hi @fvtq9 (fvtq9) , Thank you for reaching out to the Okta Community!
Just to add to Jijo's response for clarity - while Okta provides the Product (Okta Verify, SSO, MFA, IAM etc), we do not have access to manage end-user accounts.
As an enduser, you will need to either have an alternative MFA option to be able to login, then manage the MFA for the lost device or reach out to an organization Admin to assist.
If you are an Admin, you will need to request assistance from another Admin in your org and if you are the only Admin, you will need to open a case with the Okta Support team.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Expand Post - fvtq9 (fvtq9)
Thanks for the answers, it's all sorted now. It turned out we had another admin in the building who could do it.
This question is closed.
Hi Guy,
Thanks for reaching out to OKTA Community.
If you are an END USER, then login to user dashboard > Click on your name > Settings > Security Methods > Delete unwanted factor "Okta Verify" and register a new device."
If this option isn't listed there, you'll need to contact your own Okta admin/IT Help Desk about resetting your factor.