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0D54z00007wXhamCACOkta Classic EngineMulti-Factor AuthenticationAnswered2024-03-25T21:05:20.000Z2022-08-17T09:01:52.000Z2022-08-17T12:50:33.000Z

ansrw (ansrw) asked a question.

Trouble signing in to Okta Verify on new phone (Don't have old phone)

I just got a new phone but traded the old one in to get a cheaper deal. The okta trouble shooting page says in order to set up okta verify on a new phone I need the old one with me. Is there any other way to disable okta verify and rescan the QR code on my new phone or do I have to contact my organisation/Okta directly?

 

P.S. My company requires QR code sign in for any new okta verify devices. I cannot use my companies "company.okta.com" link to log in.

 

Thanks for any help!!


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Trouble signing in to Okta Verify on new phone (Don't have old phone)