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0D54z00009hcYjqCAEOkta Classic EngineAuthenticationAnswered2025-09-13T09:01:51.000Z2023-10-12T13:00:05.000Z2023-10-31T21:55:54.000Z

RomarioP.51344 (Customer) さんが質問をしました。

User left their phone at home and isn't able to verify with Okta Verify

I have a user who left there mobile device at home and is in the office. What can be done for this user, as well as users who run into this issue in the future?


  • Paul S. (Okta, Inc.)

    Hello @RomarioP.51344 (Customer)​ Thank you for reacting out to our Community!

     

    You can also setup additional MFA for your users that do not require phones, like Security Question or Email. Keeping the user without MFA for a long time might be a security risk and we recommend to use a different form of MFA for when this might happen.

    Please see here a list of all MFA accepted by Okta:

    https://help.okta.com/en-us/content/topics/security/mfa/mfa-factors.htm

     

    Community members help others by clicking Like or Select as Best on responses. Try it today.

    Follow us at OktaSupport 

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  • Mohit (Admin)S.95937 (Convera Holdings LLC)

    Create a separate group for Non_MFA_Users and allow time bound access to users without MFA. Remove the user from the group after a day. This can be done using Global session policy rule.

  • Paul S. (Okta, Inc.)

    Hello @RomarioP.51344 (Customer)​ Thank you for reacting out to our Community!

     

    You can also setup additional MFA for your users that do not require phones, like Security Question or Email. Keeping the user without MFA for a long time might be a security risk and we recommend to use a different form of MFA for when this might happen.

    Please see here a list of all MFA accepted by Okta:

    https://help.okta.com/en-us/content/topics/security/mfa/mfa-factors.htm

     

    Community members help others by clicking Like or Select as Best on responses. Try it today.

    Follow us at OktaSupport 

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  • a0n5s (a0n5s)

    @RomarioP.51344 (Customer)​ do you have yubikey? you can assign your Yubikey with his account as WebAuthn, then insert you Yubikey as MFA when he login. but not let he control your Yubikey.

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User left their phone at home and isn't able to verify with Okta Verify