JPS.92699 (Customer) asked a question.
Periodically prompt users to verify their account recovery information
We have quite a few users who do not update their account recovery information (security question/secondary email/recovery phone number) and are unable to perform SSPR or SS-Unlock. Is there a way to prompt the user monthly to review/verify their account recovery information; for example, confirm recovery email address/phone number and enter their recovery question answer? If they fail to enter the correct recovery question answer or need to modify their phone number/email, they can be brought to the settings page to modify them. In theory, there would also be an option at the bottom of the prompt to "Remind me later".
Hello @JPS.92699 (Customer),
Thanks for posting!
What you are trying to achieve usually is done manually by every user when needed.
Login to OKTA dashboard & Go to --->Profile Settings ---> You should be able to edit all the personal information including (security question/secondary email/recovery phone number).
Since you want this to be something automatic every month, it could be done using APIs. These documents should provide the necessary endpoints to achieve it:
https://developer.okta.com/docs/reference/api/authn/#verify-sms-recovery-factor
https://developer.okta.com/docs/reference/api/users/#01201814-customer-unable-to-modify-forgot-password-template
It is important to take into account that currently there isn't an interface to handle this, so if you decide to do it, is something to think about too.
It could be also a customer sign on widget connected to a tool that execute those calls every month.
I would recommend submitting this as a New Feature Request, under our Support Portal's Ideas section.
Ref link: https://support.okta.com/help/s/ideas
Features suggested in our community are reviewed and can be voted on and commented on by other members of the community, therefore making it much easier for our Product Management Team to prioritize our customers’ needs.
Regards,
Natalia
Okta Inc.