mbthh (mbthh) asked a question.
I have just got a new phone and reinstalled the Okta authentication app and it is asking me to verify my log in using the said app (which I am logged out of). Not sure how I can by pass this to log back into my account.
Hello @mbthh (mbthh) Thank you for reacting out to our Community!
You need an MFA reset on your account. For this please reach out to your Okta Administrator/IT Department/Helpdesk, which can do this for your account and then you will be able to set it up again on your new phone.
Community members help others by clicking Like or Select as Best on responses. Try it today.
maybe you can setup another okta verify on you new phone before you switch you phone next time.
How do we reset the MFA on enduser phone? do we use the authenticator reset option on the user profile? will this send him the QR code they need to sign back in on their new phone?
Hello @7thjk (7thjk) To reset an MFA for end-users please see our article below:
https://help.okta.com/en-us/content/topics/security/mfa/mfa-reset-users.htm
Kind Regards
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
Hello @mbthh (mbthh) Thank you for reacting out to our Community!
You need an MFA reset on your account. For this please reach out to your Okta Administrator/IT Department/Helpdesk, which can do this for your account and then you will be able to set it up again on your new phone.
Community members help others by clicking Like or Select as Best on responses. Try it today.
Follow us at OktaSupport