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0D54z00009gTXZbCAOOkta Classic EngineSingle Sign-OnAnswered2024-10-26T09:01:01.000Z2023-09-23T05:13:14.000Z2023-09-25T15:11:19.000Z

69itx (69itx) asked a question.

There was an unsupported response from server

From a week ago, I was automatically logged out from my OneDrive. I had used my university account to log into OneDrive and access all Office software such as OneNote, Word and PowerPoint. However, every time I try to log in to the Okta sign in pop-up page, it says 'there was an unsupported response from server'. I have no trouble logging into my university account using Okta on any other platform. I would like to resolve this issue ASAP as none of my university materials are syncing and I cannot study without them.


  • User16594883467582706479 (Customer Support Online Experience)

    Hi, @69itx (69itx)​ 

     

    Thank you for posting on our Community page!

     

    Please reach out to the company's or service provider's IT support or Help Desk so they can provide further assistance.  

    While Okta provides the Product, individual account management is handled by your company or service provider.  

     

    Thank you for reaching out to our Community and have a great day!

    _____________________________________________________________________________

    Community members help others by clicking Like or Select as Best on responses. Try it today.

    _____________________________________________________________________________

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  • User16594883467582706479 (Customer Support Online Experience)

    Hi, @69itx (69itx)​ 

     

    Thank you for posting on our Community page!

     

    Please reach out to the company's or service provider's IT support or Help Desk so they can provide further assistance.  

    While Okta provides the Product, individual account management is handled by your company or service provider.  

     

    Thank you for reaching out to our Community and have a great day!

    _____________________________________________________________________________

    Community members help others by clicking Like or Select as Best on responses. Try it today.

    _____________________________________________________________________________

    Headed to Oktane? Here's what you can expect, plus all the Okta tips you may have missed this month

    _____________________________________________________________________________

    Expand Post
    Selected as Best
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There was an unsupported response from server