RomarioP.51344 (Customer) asked a question.
Good afternoon, I deactivated and deleted a user in Okta. Now I'm unable to re-import them from AD when I perform a full import in Okta... I've already confirmed that their account is enabled in AD and are still locked within the same OU synced with Okta... Could someone point me in the right direction?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hey! great question - lets get the big ones out of the way:
Next, do you have any errors? Can we confirm that the agents are up and running as expected? Next, I would recommend that you check your import page - is the user there and they simply require a manual confirmation (you may have auto-confirm off). On the other hand, could you search for the user? You may have auto-confirm on meaning they will not be awaiting confirmation on the import page.
Thanks! Please do let us know and we can certainly cover some more possibilities.
Good morning, we do have auto-confirm off, both agents are up and active, haven't had any errors, and I've type their name in the search on the imports page and manually searched through the unconfirmed imports.