w20ed (w20ed) asked a question.
The user is having Android phone , able to install okta verify app using download option from admin setting. when the QR code is available to scan, the user is not able to scan it .
i used the second method of login using the passcode, i used the company url, then it leads to not available option, you must use Qr code option only
how to resolve it
cheers
Hi @w20ed (w20ed) , Thank you for reaching out to the Okta Community!
Make sure that all software prerequisites are met and that the device time/date zone is set to automatic.
If you are on Okta Classic, there's just one device enrollment at a time supported.
On OIE, the user need to trigger the enrollment of their new device from their Okta End-user settings page.
If they did not intend to have multiple devices enrolled with Okta Verify and this is supposed to be the first enrollment, doublecheck their profile for any previously listed enrollments in case they tried themselves and first then deleted the app and retried without following proper procedure.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
Hi @w20ed (w20ed) , Thank you for reaching out to the Okta Community!
Make sure that all software prerequisites are met and that the device time/date zone is set to automatic.
If you are on Okta Classic, there's just one device enrollment at a time supported.
On OIE, the user need to trigger the enrollment of their new device from their Okta End-user settings page.
If they did not intend to have multiple devices enrolled with Okta Verify and this is supposed to be the first enrollment, doublecheck their profile for any previously listed enrollments in case they tried themselves and first then deleted the app and retried without following proper procedure.
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
--------------------------------
Okta Identity Engine (OIE) Ask Me Anything: Get answers from product experts by clicking here.