6vwss (6vwss) asked a question.
Unable to sign in message - verification email no sent
I am facing an issue since last week when I try to log in as admin in my Okta instance. Suddenly, I lost my access. May credentials are not working anymore. When I try to sign in, I got a "Unable to Sign-in" message. If I click on the "Forgot Password" link to try to receive an email, the system said the message was sent, but I never received anything in my inbox
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Does anyone have an idea about how to resolve this?
Hi! I would recommend that you reach out to your Okta or IT team for further assistance on this. There are a few possibilities on what could be causing this, but those of us here on the community site are unable to see any "backend" messages or configurations that might be tied to this. I would recommend reaching out to support if you are the only admin as well. I hope this helps! Thanks!
I would like to do that, but the support form does not allow me to open a ticket, since it requires me to log in to do that. Is there any email address to send this issue to them?
Hi, @6vwss (6vwss)
Thank you for posting on our Community page!
You could ask another admin to help you with the password reset or, if no other admin exists, call our (800) 219-0964 support line for assistance.
Thank you for reaching out to our Community and have a great day!
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