nw3j4 (nw3j4) asked a question.
Error 403 issue across different sites causing log in issues
We have multiple sites across the organization, and today in 2 different locations users got error 403 when attempting to sign in to treelinebiosciences.okta.com. They usually log in this way, and I provided a link that helped the users in one location log in https://treelinebiosciences.okta.com/app/UserHome but at the other sites the other users still cannot log in with that link.
Steps taken to try to fix it:
- clearing cache
- trying a different url trying another browser
- trying incognito
- resetting network adapter
- pinging the site (no packet loss)
Strangely, one of our techs was able to log into one of the user's accounts with the usual link from a different location. Any help would really be appreciated.
Hi, @nw3j4 (nw3j4)
Thank you for posting on our Community page!
Here is an article that might help:
https://support.okta.com/help/s/article/User-is-unable-to-login-with-403-forbidden-access-error?language=en_US
I would also check the Network Zones settings.
Thank you for reaching out to our Community and have a great day!
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