oblce (oblce) asked a question.
we Can not receive okta verification code in China since 8th June. 2023, Could You check ? only can not receice message from okta platform, the others options are working normally. Thank
Hologic IT
Hi @oblce (oblce) , Thank you for reaching out to the Okta Community!
Check your device to confirm that these conditions are met:
A) The device time and time zone are set to Automatic. If they are already set to Automatic, restart your device to allow your device time to sync.
B) Your network connection is stable.
C) Okta Verify notifications are turned on.
D) The latest version of Okta Verify is installed on your device.
E) Ensure that battery optimization settings don’t restrict Okta Verify from functioning.
For more troubleshooting tips, see the documentation at https://help.okta.com/okta_help.htm?type=eu&id=csh-ov-user-trbl
If my answers helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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An issue impacting SMS MFA for China destinations---China unicom and China telecome and China mobile users, Could You check with your Local users or ISP?
@oblce (oblce) We are partner of Okta which can find in the first page of Okta find a Partner find(https://www.okta.com/partners/meet-our-partners/). I'm in Shanghai , my Okta verify of iOS is working fine. Do you mean this push notification? Is it Okta now?
I mean i cannot receive message code from my mobile phone-- from this message channel 1068662543383122111, no message sends to me. i usually use message code to verify okta code, but i can not receive it.
Ok, you mean the sms message. Sorry, I haven't enable sms feature for my account. Could you create a case with support?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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Hi @oblce (oblce) , Thank you for reaching out to the Okta Community!
Check your device to confirm that these conditions are met:
A) The device time and time zone are set to Automatic. If they are already set to Automatic, restart your device to allow your device time to sync.
B) Your network connection is stable.
C) Okta Verify notifications are turned on.
D) The latest version of Okta Verify is installed on your device.
E) Ensure that battery optimization settings don’t restrict Okta Verify from functioning.
For more troubleshooting tips, see the documentation at https://help.okta.com/okta_help.htm?type=eu&id=csh-ov-user-trbl
If my answers helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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