00umgcex53HR1douq0h1.5639897357579072E12 (Customer) asked a question.
Unable to start Jira server after upgrade from v8.20.13 to v.9.4.4
Hi,
After upgrading our Jira server from version 8.20.13 to version 9.4.4, it failed to start due to an issue related to the Okta integration. I'm using the okta-jira-3.2.2.jar, and according to this reference should be compatible with jira 9.4.4.
This is the error showed in the jira application log:
2023-05-25 14:43:24,556-0700 main ERROR [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.
java.lang.NoClassDefFoundError: Could not initialize class com.okta.saml.Configuration
at com.okta.saml.AbstractSAMLValidator.getConfiguration(AbstractSAMLValidator.java:29)
at com.okta.saml.util.OktaAuthPeer.init(OktaAuthPeer.java:56)
at com.okta.saml.util.OktaAuthPeer.<init>(OktaAuthPeer.java:43)
at com.atlassian.jira.authenticator.okta.OktaJiraAuthenticator30.init(OktaJiraAuthenticator30.java:69)
at com.atlassian.seraph.config.SecurityConfigImpl.configureClass(SecurityConfigImpl.java:339)
at com.atlassian.seraph.config.SecurityConfigImpl.configureAuthenticator(SecurityConfigImpl.java:260)
at com.atlassian.seraph.config.SecurityConfigImpl.<init>(SecurityConfigImpl.java:196)
at com.atlassian.seraph.config.SecurityConfigFactory.loadInstance(SecurityConfigFactory.java:56)
at com.atlassian.seraph.config.SecurityConfigFactory.getInstance(SecurityConfigFactory.java:21)
at com.atlassian.seraph.service.rememberme.DefaultRememberMeConfiguration.<init>(DefaultRememberMeConfiguration.java:25)
at com.atlassian.jira.security.auth.rememberme.JiraRememberMeConfiguration.<init>(JiraRememberMeConfiguration.java:12)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/java.lang.reflect.Constructor.newInstance(Unknown Source)
at org.picocontainer.injectors.AbstractInjector.newInstance(AbstractInjector.java:145)
at org.picocontainer.injectors.ConstructorInjector$1.run(ConstructorInjector.java:342)
at org.picocontainer.injectors.AbstractInjector$ThreadLocalCyclicDependencyGuard.observe(AbstractInjector.java:270)
at org.picocontainer.injectors.ConstructorInjector.getComponentInstance(ConstructorInjector.java:364)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at com.atlassian.jira.component.pico.behaviors.ContainerSynchronizedBehavior.getComponentInstance(ContainerSynchronizedBehavior.java:25)
at org.picocontainer.DefaultPicoContainer.getLocalInstance(DefaultPicoContainer.java:605)
at org.picocontainer.DefaultPicoContainer.getComponents(DefaultPicoContainer.java:586)
at org.picocontainer.DefaultPicoContainer.getComponents(DefaultPicoContainer.java:572)
at com.atlassian.jira.component.pico.CachingMutablePicoContainer.getComponents(CachingMutablePicoContainer.java:153)
at com.atlassian.jira.component.pico.ComponentContainer.instantiateComponents(ComponentContainer.java:477)
at com.atlassian.jira.component.pico.ComponentManager.earlyStartPluginSystem(ComponentManager.java:250)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:45)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:143)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:307)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:202)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuffInBackground(LauncherContextListener.java:139)
at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:101)
... 5 filtered
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.base/java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
... 5 filtered
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.base/java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
... 8 filtered
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
... 2 filtered
Hello @00umgcex53HR1douq0h1.5639897357579072E12 (Customer) Thank you for reacting out to our Community!
Please see below doc that should provide assistance with this issue:
https://confluence.atlassian.com/kb/jira-integrated-with-okta-fails-to-start-after-upgraging-to-8-22-2-1124182714.html
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Hi @Paul S. (Okta, Inc.) ,
Thanks for your response, I did tried that workaround with no luck yet,
2023-05-26 19:41:20,823-0700 ThreadPoolAsyncTaskExecutor::Thread 17 ERROR [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.sal.jira'
at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:315)
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:181)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:953)
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:918)
at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:117)
at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:311)
... 19 more
Caused by: java.lang.ExceptionInInitializerError
at com.okta.saml.util.OktaAuthPeer.init(OktaAuthPeer.java:56)
at com.okta.saml.util.OktaAuthPeer.<init>(OktaAuthPeer.java:43)
at com.atlassian.jira.authenticator.okta.OktaJiraAuthenticator30.init(OktaJiraAuthenticator30.java:69)
at com.atlassian.seraph.config.SecurityConfigImpl.configureClass(SecurityConfigImpl.java:339)
at com.atlassian.seraph.config.SecurityConfigImpl.configureAuthenticator(SecurityConfigImpl.java:260)
at com.atlassian.seraph.config.SecurityConfigImpl.<init>(SecurityConfigImpl.java:196)
at com.atlassian.seraph.config.SecurityConfigFactory.loadInstance(SecurityConfigFactory.java:56)
at com.atlassian.seraph.config.SecurityConfigFactory.getInstance(SecurityConfigFactory.java:21)
at com.atlassian.sal.core.auth.SeraphAuthenticationController.<init>(SeraphAuthenticationController.java:22)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/java.lang.reflect.Constructor.newInstance(Unknown Source)
at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:211)
... 21 more
Caused by: java.lang.RuntimeException: XPathFactory#newInstance() failed to create an XPathFactory for the default object model: http://java.sun.com/jaxp/xpath/dom with the XPathFactoryConfigurationException: java.util.ServiceConfigurationError: javax.xml.xpath.XPathFactory: Provider org.apache.xpath.jaxp.XPathFactoryImpl not found
at java.xml/javax.xml.xpath.XPathFactory.newInstance(Unknown Source)
at com.okta.saml.Configuration.<clinit>(Configuration.java:86)
... 36 more
Caused by: javax.xml.xpath.XPathFactoryConfigurationException: java.util.ServiceConfigurationError: javax.xml.xpath.XPathFactory: Provider org.apache.xpath.jaxp.XPathFactoryImpl not found
at java.xml/javax.xml.xpath.XPathFactoryFinder.findServiceProvider(Unknown Source)
at java.xml/javax.xml.xpath.XPathFactoryFinder.newFactory(Unknown Source)
at java.xml/javax.xml.xpath.XPathFactory.newInstance(Unknown Source)
... 38 more
Caused by: java.util.ServiceConfigurationError: javax.xml.xpath.XPathFactory: Provider org.apache.xpath.jaxp.XPathFactoryImpl not found
at java.base/java.util.ServiceLoader.fail(Unknown Source)
at java.base/java.util.ServiceLoader$LazyClassPathLookupIterator.nextProviderClass(Unknown Source)
at java.base/java.util.ServiceLoader$LazyClassPathLookupIterator.hasNextService(Unknown Source)
at java.base/java.util.ServiceLoader$LazyClassPathLookupIterator.hasNext(Unknown Source)
at java.base/java.util.ServiceLoader$2.hasNext(Unknown Source)
at java.xml/javax.xml.xpath.XPathFactoryFinder$2.run(Unknown Source)
at java.xml/javax.xml.xpath.XPathFactoryFinder$2.run(Unknown Source)
at java.base/java.security.AccessController.doPrivileged(Native Method)
... 42 more
I would recommend to create a ticket with Support for additional investigation in this case.
Hi,
Was there any solution you have found on this? I am facing the same issue with Jira 9.4.7 when upgrading the okta jar from 3.1.9 to 3.2.2.