00umgcex53HR1douq0h1.5639897357579072E12 (Customer) asked a question.
Hi,
After upgrading our Jira server from version 8.20.13 to version 9.4.4, it failed to start due to an issue related to the Okta integration. I'm using the okta-jira-3.2.2.jar, and according to this reference should be compatible with jira 9.4.4.
This is the error showed in the jira application log:
2023-05-25 14:43:24,556-0700 main ERROR [c.a.jira.startup.LauncherContextListener] Unable to start JIRA.
java.lang.NoClassDefFoundError: Could not initialize class com.okta.saml.Configuration
at com.okta.saml.AbstractSAMLValidator.getConfiguration(AbstractSAMLValidator.java:29)
at com.okta.saml.util.OktaAuthPeer.init(OktaAuthPeer.java:56)
at com.okta.saml.util.OktaAuthPeer.<init>(OktaAuthPeer.java:43)
at com.atlassian.jira.authenticator.okta.OktaJiraAuthenticator30.init(OktaJiraAuthenticator30.java:69)
at com.atlassian.seraph.config.SecurityConfigImpl.configureClass(SecurityConfigImpl.java:339)
at com.atlassian.seraph.config.SecurityConfigImpl.configureAuthenticator(SecurityConfigImpl.java:260)
at com.atlassian.seraph.config.SecurityConfigImpl.<init>(SecurityConfigImpl.java:196)
at com.atlassian.seraph.config.SecurityConfigFactory.loadInstance(SecurityConfigFactory.java:56)
at com.atlassian.seraph.config.SecurityConfigFactory.getInstance(SecurityConfigFactory.java:21)
at com.atlassian.seraph.service.rememberme.DefaultRememberMeConfiguration.<init>(DefaultRememberMeConfiguration.java:25)
at com.atlassian.jira.security.auth.rememberme.JiraRememberMeConfiguration.<init>(JiraRememberMeConfiguration.java:12)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/java.lang.reflect.Constructor.newInstance(Unknown Source)
at org.picocontainer.injectors.AbstractInjector.newInstance(AbstractInjector.java:145)
at org.picocontainer.injectors.ConstructorInjector$1.run(ConstructorInjector.java:342)
at org.picocontainer.injectors.AbstractInjector$ThreadLocalCyclicDependencyGuard.observe(AbstractInjector.java:270)
at org.picocontainer.injectors.ConstructorInjector.getComponentInstance(ConstructorInjector.java:364)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at org.picocontainer.behaviors.Stored.getComponentInstance(Stored.java:91)
at org.picocontainer.behaviors.AbstractBehavior.getComponentInstance(AbstractBehavior.java:64)
at com.atlassian.jira.component.pico.behaviors.ContainerSynchronizedBehavior.getComponentInstance(ContainerSynchronizedBehavior.java:25)
at org.picocontainer.DefaultPicoContainer.getLocalInstance(DefaultPicoContainer.java:605)
at org.picocontainer.DefaultPicoContainer.getComponents(DefaultPicoContainer.java:586)
at org.picocontainer.DefaultPicoContainer.getComponents(DefaultPicoContainer.java:572)
at com.atlassian.jira.component.pico.CachingMutablePicoContainer.getComponents(CachingMutablePicoContainer.java:153)
at com.atlassian.jira.component.pico.ComponentContainer.instantiateComponents(ComponentContainer.java:477)
at com.atlassian.jira.component.pico.ComponentManager.earlyStartPluginSystem(ComponentManager.java:250)
at com.atlassian.jira.upgrade.PluginSystemLauncher.start(PluginSystemLauncher.java:45)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$postDbLaunch$2(DefaultJiraLauncher.java:143)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrEnqueue(DatabaseConfigurationManagerImpl.java:307)
at com.atlassian.jira.config.database.DatabaseConfigurationManagerImpl.doNowOrWhenDatabaseActivated(DatabaseConfigurationManagerImpl.java:202)
at com.atlassian.jira.startup.DefaultJiraLauncher.postDbLaunch(DefaultJiraLauncher.java:135)
at com.atlassian.jira.startup.DefaultJiraLauncher.lambda$start$0(DefaultJiraLauncher.java:102)
at com.atlassian.jira.util.devspeed.JiraDevSpeedTimer.run(JiraDevSpeedTimer.java:31)
at com.atlassian.jira.startup.DefaultJiraLauncher.start(DefaultJiraLauncher.java:100)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuff(LauncherContextListener.java:154)
at com.atlassian.jira.startup.LauncherContextListener.initSlowStuffInBackground(LauncherContextListener.java:139)
at com.atlassian.jira.startup.LauncherContextListener.contextInitialized(LauncherContextListener.java:101)
... 5 filtered
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.base/java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
... 5 filtered
at java.base/java.util.concurrent.FutureTask.run(Unknown Source)
at org.apache.tomcat.util.threads.InlineExecutorService.execute(InlineExecutorService.java:75)
at java.base/java.util.concurrent.AbstractExecutorService.submit(Unknown Source)
... 8 filtered
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke0(Native Method)
at java.base/jdk.internal.reflect.NativeMethodAccessorImpl.invoke(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingMethodAccessorImpl.invoke(Unknown Source)
at java.base/java.lang.reflect.Method.invoke(Unknown Source)
... 2 filtered
Hello @00umgcex53HR1douq0h1.5639897357579072E12 (Customer) Thank you for reacting out to our Community!
Please see below doc that should provide assistance with this issue:
https://confluence.atlassian.com/kb/jira-integrated-with-okta-fails-to-start-after-upgraging-to-8-22-2-1124182714.html
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Hi @paul.stiniguta1.508386743840768E12 (Okta, Inc.) ,
Thanks for your response, I did tried that workaround with no luck yet,
2023-05-26 19:41:20,823-0700 ThreadPoolAsyncTaskExecutor::Thread 17 ERROR [c.a.p.osgi.factory.OsgiPlugin] Unable to start the plugin container for plugin 'com.atlassian.sal.jira'
at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:315)
at org.springframework.beans.factory.support.ConstructorResolver.autowireConstructor(ConstructorResolver.java:181)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.autowireConstructor(AbstractAutowireCapableBeanFactory.java:1372)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBeanInstance(AbstractAutowireCapableBeanFactory.java:1222)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.doCreateBean(AbstractAutowireCapableBeanFactory.java:582)
at org.springframework.beans.factory.support.AbstractAutowireCapableBeanFactory.createBean(AbstractAutowireCapableBeanFactory.java:542)
at org.springframework.beans.factory.support.AbstractBeanFactory.lambda$doGetBean$0(AbstractBeanFactory.java:335)
at org.springframework.beans.factory.support.DefaultSingletonBeanRegistry.getSingleton(DefaultSingletonBeanRegistry.java:234)
at org.springframework.beans.factory.support.AbstractBeanFactory.doGetBean(AbstractBeanFactory.java:333)
at org.springframework.beans.factory.support.AbstractBeanFactory.getBean(AbstractBeanFactory.java:208)
at org.springframework.beans.factory.support.DefaultListableBeanFactory.preInstantiateSingletons(DefaultListableBeanFactory.java:953)
at org.springframework.context.support.AbstractApplicationContext.finishBeanFactoryInitialization(AbstractApplicationContext.java:918)
at org.eclipse.gemini.blueprint.context.support.AbstractDelegatedExecutionApplicationContext.access$1600(AbstractDelegatedExecutionApplicationContext.java:57)
at java.base/java.util.concurrent.ThreadPoolExecutor.runWorker(Unknown Source)
at org.springframework.beans.factory.support.SimpleInstantiationStrategy.instantiate(SimpleInstantiationStrategy.java:117)
at org.springframework.beans.factory.support.ConstructorResolver.instantiate(ConstructorResolver.java:311)
... 19 more
Caused by: java.lang.ExceptionInInitializerError
at com.okta.saml.util.OktaAuthPeer.init(OktaAuthPeer.java:56)
at com.okta.saml.util.OktaAuthPeer.<init>(OktaAuthPeer.java:43)
at com.atlassian.jira.authenticator.okta.OktaJiraAuthenticator30.init(OktaJiraAuthenticator30.java:69)
at com.atlassian.seraph.config.SecurityConfigImpl.configureClass(SecurityConfigImpl.java:339)
at com.atlassian.seraph.config.SecurityConfigImpl.configureAuthenticator(SecurityConfigImpl.java:260)
at com.atlassian.seraph.config.SecurityConfigImpl.<init>(SecurityConfigImpl.java:196)
at com.atlassian.seraph.config.SecurityConfigFactory.loadInstance(SecurityConfigFactory.java:56)
at com.atlassian.seraph.config.SecurityConfigFactory.getInstance(SecurityConfigFactory.java:21)
at com.atlassian.sal.core.auth.SeraphAuthenticationController.<init>(SeraphAuthenticationController.java:22)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance0(Native Method)
at java.base/jdk.internal.reflect.NativeConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/jdk.internal.reflect.DelegatingConstructorAccessorImpl.newInstance(Unknown Source)
at java.base/java.lang.reflect.Constructor.newInstance(Unknown Source)
at org.springframework.beans.BeanUtils.instantiateClass(BeanUtils.java:211)
... 21 more
Caused by: java.lang.RuntimeException: XPathFactory#newInstance() failed to create an XPathFactory for the default object model: http://java.sun.com/jaxp/xpath/dom with the XPathFactoryConfigurationException: java.util.ServiceConfigurationError: javax.xml.xpath.XPathFactory: Provider org.apache.xpath.jaxp.XPathFactoryImpl not found
at java.xml/javax.xml.xpath.XPathFactory.newInstance(Unknown Source)
at com.okta.saml.Configuration.<clinit>(Configuration.java:86)
... 36 more
Caused by: javax.xml.xpath.XPathFactoryConfigurationException: java.util.ServiceConfigurationError: javax.xml.xpath.XPathFactory: Provider org.apache.xpath.jaxp.XPathFactoryImpl not found
at java.xml/javax.xml.xpath.XPathFactoryFinder.findServiceProvider(Unknown Source)
at java.xml/javax.xml.xpath.XPathFactoryFinder.newFactory(Unknown Source)
at java.xml/javax.xml.xpath.XPathFactory.newInstance(Unknown Source)
... 38 more
Caused by: java.util.ServiceConfigurationError: javax.xml.xpath.XPathFactory: Provider org.apache.xpath.jaxp.XPathFactoryImpl not found
at java.base/java.util.ServiceLoader.fail(Unknown Source)
at java.base/java.util.ServiceLoader$LazyClassPathLookupIterator.nextProviderClass(Unknown Source)
at java.base/java.util.ServiceLoader$LazyClassPathLookupIterator.hasNextService(Unknown Source)
at java.base/java.util.ServiceLoader$LazyClassPathLookupIterator.hasNext(Unknown Source)
at java.base/java.util.ServiceLoader$2.hasNext(Unknown Source)
at java.xml/javax.xml.xpath.XPathFactoryFinder$2.run(Unknown Source)
at java.xml/javax.xml.xpath.XPathFactoryFinder$2.run(Unknown Source)
at java.base/java.security.AccessController.doPrivileged(Native Method)
... 42 more
I would recommend to create a ticket with Support for additional investigation in this case.
Hi,
Was there any solution you have found on this? I am facing the same issue with Jira 9.4.7 when upgrading the okta jar from 3.1.9 to 3.2.2.