AayushD.97032 (Customer) asked a question.
We use Okta API to activate the user, most of the time once they are activated, they receive a welcome email (sent from noreply@test-account.dev). However there are times the user doesn't receive a welcome email, but if we recreate the account they end up receiving it. Any idea what might be causing this?
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
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These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @AayushD.97032 (Customer) , Thank you for reaching out to the Okta Community!
Typically, when end users don't receive email notifications from Okta and you've check spam filters and inbox configuration, it could be that the email address was flagged on the Okta service side and added to the "bounce list".
You could try to remove it from that list leveraging API or reaching out to
Support.
Now based on your description, this does not seem to be the case as it eventually works once the account is recreated.
My best guess is that there might still be some kind of race condition going on if the users are brand new and their inbox is not active at the time of user creation in Okta.
You might also look for useful info in this older post:
https://support.okta.com/help/s/question/0D51Y0000A5OcBQSQ0/is-there-a-way-to-validate-whether-the-okta-sent-out-the-activation-email?language=en_US
If my answer helped, remember to mark it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
Hope my answer helps!
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Hi,
In addition OKTA now logs the delivery status of the email sent in system logs - so you can check in the system logs if there was a bounce on the email for the user - it also has the delivery failure reason in the detail section.
search for "bounce" in system logs.
Thanks
Tushar Vatsa