RandolphC.54563 (Customer) asked a question.
reactivating users in Okta get deactivated again after 90-120 minutes
Hello, I think I saw a similar post on here about this, but our organization currently has a 'deactivate users after 90 days of inactivity' automation in place. Often when we have to reactivate a user we find that if said user does not successfully log back to Okta within 90 - 120 minutes their account becomes deactivated again. This is very annoying as the user thinks they are reactivated and we have to re-do work. Is there any way to make this period before re-deactivation something user friendly like 24 hours?
Hi Randy.
Are you using the Workflow Automation to perform this?
As this runs only once a day, the account should remain active for a couple of hours.
By any change, does the log give you some information about the user deactivation?
Other idea, the automation is based on the last user attribute "Last Login Date"
https://support.okta.com/help/s/article/How-can-we-retrieve-a-list-of-Inactive-Users?language=en_US
In this case, even if you reactivate the user and reset the password, the account remains inactive until someone can successfully log to the account.
You can try to reset the password, log to the account, define a new password, and see if the account remains active for a longer time.
Just my two cents...
Best regards.
Hello - yes we are using workflow automation for this. I have modified the automation to run at 11:59PM now so users have in theory more time but this usually amounts to a few hours at most.