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0D54z000094bTzFCAUOkta Classic EngineDevices and MobilityAnswered2024-06-01T09:04:36.000Z2023-04-14T14:39:15.000Z2023-04-28T17:44:39.000Z

he94u (he94u) asked a question.

April 14, 2023 at 2:39 PM
Okta Verify stopped working after my phone updated to Android 14. How can I get it working again?

My phone was automatically updated to Android 14 Beta (I was previously on Android 13 Beta and everything worked just fine). Now I can get push notifications, but when I click on them to get into my work account I get the error "Failed to send Push Authentication". I can no longer user the app to get into my work account. Is there any way to enable Push (it's enabled in my system settings)? If not, is there a plan to support Android 14, if that's the reason it's not working?

  • 7 answers
  • 3.05K views
he94u likes this.

  • 032lb (032lb)

    @ynlud (ynlud)​ 

     

    Thanks! That worked!

     

    1. Remove all accounts from Okta Verify
    2. Force Stop the app
    3. Clear the storage
    4. Clear the cache
    5. Open Okta Verify
    6. Re-add all of your accounts
    Expand Post
    Selected as Best

  • paul.stiniguta1.508386743840768E12 (Okta, Inc.)

    Hello @he94u (he94u)​ Thank you for reacting out to our Community!

     

    Your input helps us prepare the Okta Verify app for the upcoming release of Android 14 by Google. If you use Android 14 while it’s still in the preview phase, you might experience Okta Verify issues.

    Please continue to report any Okta Verify behavior changes so that we constantly improve your experience.If you are unable to sign in using Okta Verify on the Android 14 beta, we recommend using another method to sign in to your Okta dashboard and reset your enrollment in the Settings page. If you are still unable to sign in, please reach out to your IT admin to reset your Okta Verify enrollment.

     

    Community members help others by clicking Like or Select as Best on responses. Try it today.

     

    Expand Post

    • 2vfjb (2vfjb)

      My handset also updated to Android 14 and Okta verify does not work. Currently having to use an old handset running Android 11.

       

      Is there a timescale for support for Android 14 please?

      • 032lb (032lb)

        Mike, these steps allowed me to use Okta Verify again. Hopefully it helps you too!

         

        1. Remove all accounts from Okta Verify
        2. Force Stop the app
        3. Clear the storage
        4. Clear the cache
        5. Open Okta Verify
        6. Re-add all of your accounts
        Expand Post

      • 2vfjb (2vfjb)

        Legend, that worked for me too! Thanks very much 😀

  • ynlud (ynlud)

    I also updated over the weekend with Android 14, it also now fails with both the push notification and displaying codes.

    It showed default user instead of a code for access.

    After I cleared my storage/cache on the okta app and re-setup my MFA it worked. So the update broke it but after reinstall "fixes" it. Hope this helps.

  • 032lb (032lb)

    @ynlud (ynlud)​ 

     

    Thanks! That worked!

     

    1. Remove all accounts from Okta Verify
    2. Force Stop the app
    3. Clear the storage
    4. Clear the cache
    5. Open Okta Verify
    6. Re-add all of your accounts
    Expand Post
    Selected as Best

    • User16468289853126555622 (Customer)

      @ynlud (ynlud)​ @ynlud (ynlud)​ I am having the same issue in Moto Edge 30 Pro. But it's running on Android 13 not 14. The issue started only after Android 13 upgrade before that it was fine. I tried the given steps on my phone but still issue remains. Any suggestions, please?

This question is closed.
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Okta Verify stopped working after my phone updated to Android 14. How can I get it working again?