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0D54z00008qYyEKCA0Okta Identity EngineAccess GatewayAnswered2024-04-02T16:23:39.000Z2023-02-27T03:17:17.000Z2023-03-03T23:35:14.000Z

t3mvc (t3mvc) asked a question.

I cannot access AIG Insurance, as I cannot get the password calling by tel#

I cannot access AIG Insurance, as I cannot get the password calling by tel* ! I am wondering, is the login tel* is correct or not ? As before operation is OK, just after FEB-23, we cannot get the phone call password Calling back until today. Thanks for your yr prompt help to Solve it ! Thanks !


  • DonF.81354 (Customer)

    Hi, please do reach out internally within your organization if you are having difficulty reaching a resource protected by your organizations Okta org as we are unable to assist on the Community site. Might I suggest your service desk or internal IT team.

     

    Thanks! I do hope this is helpful!

  • t3mvc (t3mvc)

    Or is this possible that can change the setting of Tel # ? Can it change to other number, e.g. mobile# instead ?? Thanks for checking..

  • JaniK.29243 (Customer)

    @t3mvc (t3mvc)​,

     

    Like Don mentioned we're unable to help you on this site.

     

    I would think you've an option to recover your password via email? Often login pages have somewhat hidden/small "Forgot your password" etc. link which should help.

     

    -Jani

    Expand Post
  • t3mvc (t3mvc)

    Or can I have the phone# range that will call back with password ?? Maybe our local IT team can contact the service provider, delete out the blockage of the phone# ? Maybe service provider treat it as annoy phone.

  • t3mvc (t3mvc)

    1. The caller phone number, from which country will call from ?

     

  • DonF.81354 (Customer)

    Correct, your best bet would be to reach out to your local IT team where they can take next steps as appropriate. Good luck! Thanks!

This question is closed.
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I cannot access AIG Insurance, as I cannot get the password calling by tel#