MattW.59623 (Customer) asked a question.
Admin authentication during AD agent install doesn't render input fields, but does render everything else.
I'm trying to configure an OKTA AD agent on our newly spun-up AWS Managed AD instance. I'm RDP'd into the mgmt server and can sign-in to my OKTA admin portal and download and run the agent installer file. Once I get past the OktaService@domain.local piece and it's time to authenticate myself as an admin again, the pop renders without the actual input fields (the popup has a company-branded background and a bar where the login fields are clearly supposed to be, but no login fields). Has anyone else run into this issue and solved it? For context, I've verified ports 80 and 443 are open on the Windows Defender is temporarily turned off.
Hello Matt,
In order to fix this issue you can try the following steps:
1. Please add your okta tenant (https://subdomain.okta.com/) to the trusted sites zone in the internet options.
2. Remove pop-up blocking.
3. Reduce Trusted Sites from Medium to as Low.
After following all of the above delete the folder where the AD Agent was supposed to be install you can find the path here: "C:\Program Files (x86)\Okta\Okta AD Agent", after that retry the installation.