User16662566914797678774 (Customer) asked a question.
If we configure that a user's account is blocked for a reason, for example, after entering the password 3 times wrongly, the user receives an email, but when filling out the form, it indicates that a verification email will be sent to the user, which never arrives.
To clarify, if the user gets locked out due to excessive incorrect attempts, they are informed as such via email but they are not allowed to unlock or reset their passwords (implied as they never receive the email needed)?
If so, is the below feature(s) turned on to allow for this?
Create a self-service password reset policy for your org
Enabling these features ensures that users are allowed to reset passwords, unlock their accounts, &/or change password.
If applicable, which may not be true because they are getting one of the two emails, is the below:
Activation and password reset emails from Okta is not being sent to a specific user
My best guess is if it is widespread issue, then it may not be enabled. If it is on a per user basis, perhaps the second resource could assist.
Hope my answer helps!
Okta uses sendgrid to send emails, if users email id is blocked for some reason, then email will not be delivered. But your okta log shows as delivered. There is an api to unblock that list or contact Okta support and they will help you to remove the blocked list from backend. FYI customers does not have access to sendgrid.
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
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To clarify, if the user gets locked out due to excessive incorrect attempts, they are informed as such via email but they are not allowed to unlock or reset their passwords (implied as they never receive the email needed)?
If so, is the below feature(s) turned on to allow for this?
Create a self-service password reset policy for your org
Enabling these features ensures that users are allowed to reset passwords, unlock their accounts, &/or change password.
If applicable, which may not be true because they are getting one of the two emails, is the below:
Activation and password reset emails from Okta is not being sent to a specific user
My best guess is if it is widespread issue, then it may not be enabled. If it is on a per user basis, perhaps the second resource could assist.
Hope my answer helps!