MatanT.67364 (Customer) asked a question.
I am using an external IDP, when i try to authenticate I am getting the following error:
"com.saasure.platform.services.idp.exception.IdpAuthenticationException: Could not obtain access token from OIDC."
as can see also in the image:
I am not sure why it happens, week ago the authentication flow works fine so I am not sure if is on the oidc endpoint side or in OKTA side
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
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Hi @MatanT.67364 (Customer),
Thank you for posting on the Okta community page!
I have done some research and it seems that this error might be thrown if the IdP is refusing/denying the request, therefore I would suggest to check the logs on the IdP side and see if there are any errors reported that might indicate what is causing the issue. Also, I would re-check the configuration to make sure that no changes have been made that could affect the authentication.
Additionally, you could try to capture a har file while reproducing the behaviour as it might contain additional information indicating the root cause of the issue.
My advice would be to also leverage the Okta Developer forums for this type of questions and take advantage of their expertise.
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Thank you @flaviu.vrinceanu1.5628408972654734E12 (Customer Success Service Delivery) , following up on your advice double check our IDP logs and it caused due to server rejection