VictorK.52186 (Customer) asked a question.
A single user is unable to sign in to Okta, everyone else is fine
He is trying to sign with the Okta app. If he selects Push, he doesn't get the push. If he enters the code, he gets a message that reads "Invalid code. Try again". I have removed the account from his app, removed and reinstalled the app, then from Okta admin I have reset authenticators, cleared user session, reset behavior profile, deactivated and finally disconnected from AD and then deleted the user. I am now doing an incremental import into Okta to re-import the user and it's not importing.
The user in AD is fine, he is able to log in his device and network drives.
Hello @VictorK.52186 (Customer) Thank you for reacting out to our Community!
The culprit of this behaviour could be the phone of the user. If the code is invalid and push is not sent to the phone a very commune issue is the Device Date / Time Settings, you need to verify that they are set to Network ( or Automatic) for proper functionality.
Please also review our troubleshooting guide below:
https://support.okta.com/help/s/article/Okta-VerifySMS-Troubleshooting-Guide?language=en_US#:~:text=Reboot%20the%20device%20in%20question,interfering%20with%20delivery%20or%20notifications.
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