z6pnc (z6pnc) asked a question.
I cannot add my MFA account to the Okta App on my Pixel 7 Pro.
Yes, date/time are correctly synced. Yes, there is stable network.
Tried both on WiFi, and via cell service.
When either QR code or URL is scanned/opened, it just throws a "failed to enroll push authentication" error, and the account isn't enrolled.
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
More information
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Select All
Hi Jonathan Deitch ,
Usually this error happens when the device time is not set correct or there is a network drop . But in your case both are working . You can just try to reboot your device and still not working you can raise a ticket with the support team .
It's not an issue with time or network as noted in my opening comments.
I have a ticket open with support currently. Unfortunately, not even the brand new 7.9.2 release appears to fix things.
Hi, @z6pnc (z6pnc)
Thank you @flz9z (flz9z) for providing insight to the problem. I want to add that you @z6pnc (z6pnc) can also check this question previously answered for your use case:
https://support.okta.com/help/s/question/0D51Y0000ARIqP5SQL/okta-verify-failed-to-register-for-push-authentication?language=en_US
Hope this helps!
Thank you for reaching out to our Community and have a great day!
_____________________________________________________________________________
The October issue of the Okta Community is here and packed with tips on certification, how to earn badges, and new releases. Let us help you stay connected.
_____________________________________________________________________________
If my answer helped, remember to select it as best to increase its visibility for other members of the Okta Community who might have the same questions as you.
_____________________________________________________________________________
I did see that article, but unfortunately it didn't apply in my situation.
Enginering is looking into things, it appears to be isolated to the new Pixel 7.