elt6c (elt6c) asked a question.
OKTA Verify - Failed to register for Push Authentication
Hello,
I have Huawei P40 lite (with google services if it matters) and when I try to add my phone for verification method I receive notification "Failed to register for Push Authentication".
This message shows when I scan QR code for my company.
Phone is Huawei P40 lite, Android 10.1.0.261 (C432E1R2P1), notifications are allowed, notifications for application also are allowed.
Please advice how to fix that. For the moment I successfully register company only with code without push notification.
Thanks in advance!
Rumen
Hello @elt6c (elt6c) ,
If Okta Verify Push Authentication does not work, but entering the 6 digit token works, then check the following and make sure the below are confirmed before and during Enrollment:
If you need to re-enroll after checking these items, the instructions are:
If Push Authentication still does not work, please contact your organization's IT department for assistance.
Thanks!
Tim
Okta, Inc.
Hello @tim.lopez1.5480328098306519E12 (Okta, Inc.),
I found all this steps and do them but without any success.
Please check link with short video
https://photos.app.goo.gl/36VXn1KWSqDi9Hy57
About my IT department first I contact them but they can't help me and they told me that they referred my problem directly to OKTA
Hello @elt6c (elt6c) ,
When you went through the steps, did you also go through and re-enroll after checking them?
Thanks!
Tim
Okta, Inc.
Yes, also reboot and PC 😁
In this case, I would contact your IT Department and ask them to contact our Support team directly so that they can work with our support team to figure out what's going on. Unfortunately, we won't be able to do much without getting some information from the Okta Admins at your company.
Hello I have the same problem, did you find a solution, I don't want to be with 2 cell phones?
thx very much
Hello,
for the moment found solution to add company without Push notification. For every login manually I insert 6 digits code.
hello. And where do you get that 6 digit code?
When you open app choose Organization -> Scan a QR code -> below we will see "Enter Key Manually". for account name type your name and on second line write key.
Key you can get - when open site from your PC go to profile -> Settings on Extra Verification tab choose Set Up button -> Setup -> iPhone or Android -> Can't scan? (under QR code). From dropdown menu choose "Setup manually without push notifications" and you will see key. Type this key in your phone.
It's done 🙂
Thank you very much, it worked perfect for me.😀