euqjg (euqjg) asked a question.
I'm trying to log in my DEV account and it results on an error message "Unable to Log In".
If I retry to forgot password, receive by email, I do get an email, but the email says that my account can only be reset by an administrator.
But I am still stuck outside.
SOmehow I was able to log in here, but I cannot access my instance.
Please advise
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We use cookies to provide the best website experience and to help understand marketing efforts. We may also share data with ad partners to reach potential customers across the web. To learn more, visit our Privacy Policy. Click here for Your Privacy Choices. You may also opt out of this sharing by signaling your preference via GPC, applicable only to the browser signaling the opt-out.
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These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.
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Hi Helio Gabrenha ,
This is because Self service password reset policy is not enabled for your org . You can request your org admin to reset the password for you .
Thanks for the reply.
But I am the admin of my instance!
But somehow my credentials are not working to log in anymore and I cannot open support tickets.
Atenciosamente / Best Regards,
[cid:image001.png@01D8C6C4.A1D74900]
Helio Gabrenha Jr.
Technical Consultant - Brazil, ProV International, Inc.
c. +55 11 98491-6544|w.provintl.com<http://provintl.com/>
[cid:image002.png@01D8C6C4.A1D74900]<https://www.facebook.com/provglobal/> [cid:image003.png@01D8C6C4.A1D74900] <https://twitter.com/ProVGlobal> [cid:image004.png@01D8C6C4.A1D74900] <https://www.linkedin.com/company/prov-international> [cid:image005.png@01D8C6C4.A1D74900] <https://plus.google.com/116300092967488598727>
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Hi @euqjg (euqjg) , Thank you for reaching out to the Okta Community!
Please call out Support line if you are unable to open a ticket via the portal:
US: 1-800-219-0964
US Federal/HIPAA: 1-866-993-6123
AU: 1800 095 441
DE: 49800 723 4788
FR: 0800 914 949
NL: 0800 022 4471
UK: 0800 808 5574
Hope my answer helps!
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